Archive for the ‘Outsourced IT’ Category

Should You Outsource Your IT Help Desk?

Thursday, August 27th, 2015

Employees at companies of all sizes dream of hassle-free interactions with technology. But unfortunately, the computer that always starts like a charm, the wireless printer that never jams and the projector that’s devoted to perfect PowerPoints are stuff of fantasy. Everybody needs IT help sooner or later. And usually sooner.

Mid-sized and larger companies have dedicated IT staff. But smaller companies often lack sufficient IT support. In truly small companies, it could come down to Joe in accounting who’s good with computers being summoned to rescue coworkers during his lunch break.

Smaller and mid-sized companies are especially good candidates for IT help desk outsourcing. With some thought, research and due diligence, outsourcing your company’s help desk can make you a leaner, more efficient organization, saving money in the long run. Here are a few things to think about if you’re considering hiring an outside company to fulfill your IT help desk needs.

Pros of Help Desk Outsourcing

Remember Joe in accounting? He’s pretty good at computers, but his real expertise is in –surprise – accounting. Outsourcing the help desk means Joe can focus on his core competency. And you’ll acquire outside help who are even better than Joe at fixing problems, keeping everybody’s computer up to date and checking compliance with software licensing. IT professionals need constant training to keep up with changing technology. If you outsource your help desk, it will be the third party company’s responsibility to arrange and pay for training. Not yours. This is cost-effective.

Your company also saves because outsourcing allows for flexible capacity. Most industries have busy seasons and not-so-busy seasons. Rather than having an in-house IT department that spends half its time stressed and operating to the max and the other half catching up on sports scores, outsourcing your help desk allows you to pay for exactly the call volume you need.

In-house IT workers expect to have time off to sleep, eat and recreate. But many third-party companies offer 24/7 help. So if a computer crashes while your employee is up late working on a crucial report for tomorrow’s breakfast meeting, help is just a call away. This is also useful for companies with workers in multiple time zones.

Cons of Help Desk Outsourcing

However, there’s always another side of the coin. What if you outsource your help desk only to fall victim to shoddy third party work? When you’re relying on outsiders, you lose control of hiring and training. If the company proves undependable, your own employees will be frustrated and disappointed when they need help the most.

Of course, there’s the risk of accidentally choosing a dud in any business transaction. But it’s usually easier to dissolve a third-party contract than it is to terminate an employee. So chancing the wrong outsourcing company is usually safer than hiring the wrong in-house IT person. And as long as you thoroughly research the outsourcing firm, checking references and reading the fine print, chances are good that you’ll contract with the upstanding professionals you need.

Outsourcing is Not Necessarily Offshoring

It’s important to distinguish between outsourcing and offshoring. The latter means contracting with an
overseas company, usually for lower costs.

Many people dislike offshoring for two main reasons: loss of American jobs, and foreign accents. Imagine the busy executive with five important documents open on her screen. She needs to print two of them, check her email one more time and is due at a crucial meeting in exactly 23 seconds. Then, crash. Blank screen. Frantic, she speed dials the offshore help desk. Someone with a thick accent politely answers. No matter how culturally sensitive this executive is, her blood pressure has risen by the fifth time she says, “What did you say?”

Consider this poor harried person before contracting with a third-party help desk. Talk to their workers, and make sure you can easily understand them.

Improving Your Outcome

If you decide to outsource your help desk, there are ways to make the transition smoother. First, be clear about the help desk’s mission. This article focuses on a help desk for your company’s employees. But maybe you want to outsource a business-to-business help desk or support consumers. Be clear who your new help desk is servicing, and make sure the third party employees have the skills and knowledge to succeed.

Thoughtfully set goals for the help desk. Chart your financial return on investment. Note the satisfaction of users. Factors worth considering include average response time, call length and success in resolving problems on the first call.

The benefits of outsourcing your help desk are many. After weighing your options, interviewing several companies and background checking them, you may find the outsourced help desk of your employees’ dreams.

Staff Augmentation vs. Managed Services

Wednesday, July 29th, 2015

We’ve previously discussed how the definition of managed services has expanded and even causes confusion in the marketplace. Another confusing aspect is the team structure of a managed services firm and how it compares and differs from an IT staff augmentation environment.

Difference in Firm Focus

Managed Service Providers and Staff Augmentation firms are different in their overall focus, in their contractors, and how contractors are hired. While a Managed Service Provider seeks to partner long term with small to enterprise businesses, either replacing or being a fractional IT service provider, an IT staffing firm is dedicated to augmenting an existing IT team with skilled candidates.

Several national IT staffing firms, even speak to how short term, subcontractors can be hired, “for just a few hours, a couple of months or the long term.” Although hiring a staff augmentation firm for the long term is costly and hotly debated. More on that later…

Many managed service providers allow for full IT outsourcing to partial outsourcing while staff augmentation is typically the most flexible option for companies and reserved for very short term projects. Many MSP’s don’t offer staff augmentation services, because it’s an entirely different model with a different philosophy, one that many MSP’s even disagree with.

Difference in Client Focus

A staffing agency is hired for ‘renting bodies’, while a Managed Service Provider is hired for expertise and guidance. The perfect client for a Staff Augmentation firm is a business that realizes it doesn’t have the resources to complete a significant IT project by a firm deadline. The burden of hiring qualified resources (screening candidates, writing job postings, interviews) is lifted by working with a staff augmentation firm. Often, these clients have attempted to in-source the work, but can’t hire the right employee or due to the short term nature of the project, require temporary help.

However, the perfect client for a Managed Service Provider realizes technology costs can be reduced, efficiencies can be achieved and productivity can be improved in the hands of an experienced IT consulting firm. It’s less about staffing and a shortage of talent and more about the outcomes: making IT reliable, secure, accountable, flexible and efficient.

Difference in Consultants

There is a difference in the personnel drawn to a Managed Service Provider vs. a Staff Augmentation firm. Both models require experienced and qualified technicians and consultants. However, MSP’s integrate within a client’s IT department, becoming like another employee while the short term hiring of a subcontractor from a staffing firm, leaves little room to become part of the team.

For staff augmentation firms to make a profit, they are constantly hiring as contractors need to be as close to 100% billable as possible. Sitting on the bench, waiting for the next project isn’t a profitable business model, so many staff augmentation firms need a few weeks to hire and deploy a team onsite. Is it possible for a sub-par consultant to be hired in order to meet a deadline? Yes, and that is one risk of the augmentation model.

A managed service provider typically employs a loyal team for years. Consultants at MSP’s are groomed to solve complex client problems in a variety of industries. Regular training and long term contracts with clients, are more likely to expose a MSP contractor to strategic IT outcomes: long term technology efficiency, productivity improvement, compliance and network security, etc.

Due to the short term nature of a staffing firm project, subcontractors are deployed for less strategic purposes and for more tedious tasks with defined start and end dates: a cloud migration, a disaster recovery, a new office setup. Utilizing a staff augmentation firm is not only more costly long term, but consultants rarely have the skills necessary to integrate into an existing IT department and affect long term technology outcomes.

Onshore, Nearshore, Offshore, Onsite, Remote

Both managed service providers and staff augmentation firms utilize a variety of employees to accomplish client goals. A hybrid model is best served depending on the project and task. For a managed service provider to be successful, on site employees are critical to shaping strategy and collaborating with IT. Staff augmentation firms will often fly subcontractors onsite. For a client, paying for subcontractor expenses (hotels, flights, food) during a project is still cheaper than hiring the resource long term, but doing so long term is not a profitable business model.

Many staff augmentation firms rely on offshore or nearshore teams as a cheaper option for budget conscious clients. Certain tasks can also be supplemented by budget friendly teams for both it outsourcing models.

Should a Business Hire a Managed Service Provider or an IT Staffing Firm?

Both models can work depending on budget, purpose and timeline. Understanding the differences between these two outsourcing models is critical to making technology strategic to your organization.

Confusion Still Remains Over Managed IT Services

Wednesday, July 22nd, 2015

Like many technology definitions, what becomes a standard understanding of a term, radically shifts and expands as the technology grows. The end result is confusion in the marketplace and for “Managed IT Services”, it’s no different.

A recent study by Comptia found adoption of managed IT services is growing, yet confusion over the definition remains a central issue in measuring adoption and growth.

Everyone has a different perspective of Managed IT Services and truly, businesses utilize a provider in different ways. To highlight these differences, we decided to shed light on our observations of key stakeholder definitions of managed IT services.

How the CEO Sees Managed Services:

CEOThe CEO in most mid-market and enterprise level organizations is shielded from the day to day work of a MSP- at least in most cases.

When the CEO is exposed, it is often from an IT disaster or a significant IT investment, such as a cloud migration. Unfortunately, a majority of MSP’s are retained for short term projects either as backup to resolve an IT disaster or as experts to perform a specific IT function.

A successful MSP will become more visible to a CEO overtime, as it positively affects cost savings and productivity. However, most CEO’s view Managed IT Services as a temporary team to resolve a short-term IT project.

How the IT Department Sees Managed Services:

it departmentIT departments often have the most jaded view of a Managed IT Service Provider. For small companies, IT can feel threatened. Outsourcing any technology is seen as a threat to job security. Although numerous studies, including the recent CompTIA research have found that very few IT departments are completely outsourced to an MSP.

Many IT departments at larger organizations are likely to still share the sentiment of smaller organizations, sending tedious and autonomous tasks such as IT help desk support, network monitoring and software compliance to a Managed Service Provider. Although many MSP’s are happy to free up IT departments for more strategic work, partnerships can be more beneficial when collaborative.

How the CFO Sees Managed Services:CFO

The CFO is applying a financial filter and comparing the cost of retaining a Managed Service Provider with technology cost savings, one of the biggest benefits to using a MSP. Although productivity is another benefit, it is more difficult to measure. Unfortunately, many CFO’s don’t have the business analytics to measure productivity gains from a Managed Service Provider, failing to see the full scope of work.

How the CIO Sees Managed Services:

cio_iconA CIO is best able to grasp the full scope of work and benefits from utilizing a managed IT services provider. Many CIO’s view MSP’s as a strategic asset, adding more predictability and flexibility to IT services, reducing hiring headaches and improving the performance of technology. In some unfortunate cases, the CIO could use an MSP as a scapegoat for larger organizational issues.

Of course, for organizations that don’t have a CIO, virtual CIO’s are provided by Managed Service Providers, giving IT a voice to the leadership team and making technology a strategic component to a business.

How NCC Data Sees Managed Services:

As a Globally ranked MSP, NCC Data views Managed Services with where it is headed, and is focused on becoming a long term, collaborative advisor for clients. Managed Services is no longer constrained to tedious IT tasks such as backups, monitoring and help desk support.

The scope of managed IT services has greatly expanded, with MSP’s at the forefront of leading businesses towards growth, cost reduction and overall organizational improvement.

The Dark Side of Social Media

Thursday, March 1st, 2012

Which of the following statements are true?

  • 845 million people actively use Facebook.
  • Over 50% of the population in North American uses Facebook.
  • Facebook accounts for 1 out of every 5 pageviews on the internet worldwide.
  • There are 2.7 billion likes every single day on Facebook.
  • Facebook has 425 million mobile users.
  • Facebook is a favorite target for cybercriminals.

If you said that they all were true, you’re right. Obviously Facebook and other social media networking sites are a boon for businesses, an opportunity to reach enormous amounts of potential customers. But the last statement is also true. Facebook and other social media sites hold stores of valuable information, and draw cybercriminals like pirates to buried treasure.

This particular type of crime is on the rise. Security research labs report a 20 to 40 percent increase in malware targeting social networking sites. Just this January, a campaign disguised as a friend request attacked Facebook users, who not only didn’t get a new friend, but ended up connecting to a site hosting a malicious JavaScript.

Right about now, you may be wondering why a network support provider is blogging about friends and social media sites. But Facebook and the other sites aren’t just about friendship. Just one look at the numbers shows you the impact they can have on your business. The negative impact can also be huge. The number one cause of data breaches is malicious attacks. Not stolen laptops or accidental sharing, but attacks that arrive via the Internet and more and more often through social media. And social media has a wide range. Your business may have a page. You employees may access Facebook on breaks. They may use company laptops off hours.

But don’t write off social media—it’s too valuable. Instead, we suggest using a two-fold security strategy: education and technology… First, educate your employees. Make sure they use strong passwords and don’t click on links that seem even slightly suspicious. If you know of a particular threat, make sure everyone at your company knows about it. And for the technological half of your security, call us at NCC Data, the leading provider of IT services in the Dallas Fort Worth Area. We stay up-to-date with the newest security solutions and monitor the latest threats, so you don’t have to. You can take advantage of the opportunities that social media offers, knowing that NCC Data, your network support provider, is protecting you from the dark side.

The App Internet: The Death of the Web?

Tuesday, February 21st, 2012

According to some IT experts, the Web is on its way out, and a brave new world of apps will take its place. As the leading provider of IT services in the Dallas Fort Worth Area, we want to be your guide to the ever-changing world of technology, whether it be web-base or app-based. We’re not just a network support provider, but an IT management consulting firm who’ll help you to navigate future shifts and take advantage of new opportunities.

What exactly is the “App Internet?” Forrester CEO George Colony explains it this way: “Two ways of computing have dominated over the past 20 years. The first I’ll call the “Microsoft model” — where local personal computers do most of the work. The second model is the Web/Cloud model, in which most of the work happens on remote servers. Both are outmoded. The Microsoft model fails to leverage the economies of scale in the Cloud; Web/Cloud fail to leverage the exponential growth in the power of local storage and processors.

“So what comes next? Something I call the “App Internet.” In this model, powerful local devices (PCs, smartphones, tablets) run applications that simultaneously and seamlessly take advantage of resources in the Web/Cloud. If you want to see this model in action, check out iPhone and Android applications.”

Forrester isn’t the only IT expert to proclaim the coming of the App Internet. “Over the past few years, one of the most important shifts in the digital world has been the move from the wide-open Web to semiclosed platforms that use the Internet for transport but not the browser for display,” writes Wired’s Chris Anderson. “It’s driven primarily by the rise of the iPhone model of mobile computing, and it’s a world Google can’t crawl, one where HTML doesn’t rule. And it’s the world that consumers are increasingly choosing, not because they’re rejecting the idea of the Web but because these dedicated platforms often just work better or fit better into their lives (the screen comes to them, they don’t have to go to the screen). The fact that it’s easier for companies to make money on these platforms only cements the trend. Producers and consumers agree: The Web is not the culmination of the digital revolution.”

What would this change mean to the Web as we know it? Traditional PCs would be out, replaced by mobile devices. Websites would be replaced by apps (or whatever apps will have evolved into). The App Internet could limit the impact of cloud computing. It will certainly require different IT architecture.

But will the shift to the App Internet really happen? According to Forrester, the tide is already turning. Their research has found that 15% of tablet users say they use apps more than the web. And it’s not just app use that will increase. Forrester predicts that tablets will account for $8.1billion in global app sales in 2015, up from $300 million in 2010.

The App Internet could provide amazing opportunities for businesses savvy enough to embrace it. NCC Data can help your business to take advantage of these opportunities. Whatever the future of computing, our IT experts offer the business strategy consulting that can put your company on the right track, and the computer network support you need to keep you there. We do more than provide IT services in the Dallas Fort Worth Area. We provide you with a guide to the future.

Top Stories of 2011

Monday, January 9th, 2012

Technology and Life Intertwine

At NCC data, technology is our life. After all, we make our living by providing computer network support. This year, we watched as the rest of the world began to understand—and use—the very real connection between technology and life. Just take a look at some of the top news stories of 2011:

Egypt’s “Facebook Revolution:” Online social networking helped to topple Mubarak’s regime last February. Pro-democracy leaders used Facebook to nurture and organize the movement that kicked off the “Arab Spring.” Their online efforts were so were so successful that Egyptian Internet service providers, under pressure from the government, cut connectivity to the Internet for five days in early 2011.
Britain’s Riots: As if to demonstrate the dark side of social media, the past summer’s riots were largely organized via Blackberry Messenger, Facebook, and Twitter. Prime Minister David Cameron decried the use of social media, and went as far as saying, “Free flow of information can be used for good. But it can also be used for ill. And when people are using social media for violence, we need to stop them.” Cameron’s government considered censoring and/or shutting down social media sites in the wake of the riots.
Japan’s Earthquake/Tsunami and Thailand’s Floods: At first glance, these tragic stories seem to have little to do with technology. But look a little deeper, and you’ll realize that both Japan and Thailand supply much of the PC and component markets. The impact of the damage to Sony, Freescale, Fujitsu, and Texas Instruments facilities isn’t just felt in Asia, but globally. You may feel even it in your pocketbook soon, as the cost  of computers and phones is expected to rise as a result of the shortages.
Steve Jobs: When was the last time a tech hero was so lauded? When was the last time a tech hero was ever lauded? The fact that the world mourned Steve Jobs proved how much technology touches our lives, The fact that many people received the news of his death via one of Jobs’ own devices makes the point all the more relevant, and more poignant.

The fact that technology is intertwining with life is good news for business. It’s easier than ever to connect with customers, stream operations, and cut costs. We can show you how. As the premier provider of IT Services for the Dallas-Fort Worth area, NCC Data, we live and breathe technology. We understand where technology, life, and business intersect. We provide the expert computer network support that allows you to take advantage of the many opportunities provided by this new technology-savvy world.

Three IT Areas to Watch in 2012

Friday, December 30th, 2011

Is your company ready for 2012? The new year is poised to bring big changes in the way the world does business, courtesy of technological advances. Smart businesses are gearing up to take advantage of the new opportunities. At NCC Data, providers of computer network support and IT Services for the Dallas-Fort Worth area, we’re excited about the changes in IT and business—and we want to make sure that none of you are left behind.
What are these changes and how might they impact your business? We advise you pay special attention to:

Big Data – According to IBM, we create 2.5 quintillion bytes of data every day. If that’s not overwhelming in itself, consider that the number is growing: 90% of the data in the world today was created in just the last two years. This “big data” is an opportunity and a challenge. More information can give companies an edge, but only if they can manage, assess, and understand it. Analysts from Gartner, the world’s leading information technology research organization, believe that most organizations are ill prepared to address the challenges posed by big data. In fact Gartner predicts that “Through 2015, more than 85 percent of Fortune 500 organizations will fail to effectively exploit big data for competitive advantage.”

Mobility – Technology will continue to trend toward mobile devices. The pace is expected to quicken. In the next four years, smartphones and tablets will make up more than 90 percent of new devices adopted. If Gartner predictions are accurate, by 2016, at least 50 percent of enterprise email users will rely primarily on a browser, tablet or mobile client instead of a desktop. This shift toward mobility will likely affect software, too, as much more will be created for mobile technology, maybe even excluding traditional PCs.

The Cloud – More businesses will rely on cloud services in order to streamline management and optimize benefits. They may also be more vulnerable, as new security risks are bound to arise. In the next few weeks, we’ll take a closer look at each of these areas, so that you’ll get overviews of each of these opportunities and the challenges they present.

We’re happy to give you up-to-date information, but we’d like to do more. We’d like to provide your business with computer network support services that allow you to take advantage of these changes in technology, while leaving you time to run your business. We’d like to help you utilize big data, make a smooth transition to mobile technology, and ensure that you’re accessing the cloud in the most efficient and secure manner. We can do all this and more. That’s why businesses trust NCC Data for IT Services in the Dallas-Fort Worth area.

Better for Your Business: Laptops or Tablets?

Tuesday, December 6th, 2011

It’s a win-win situation. You’d like to make some year-end purchases to reduce your taxes. Your employees would like some new mobility devices, either laptops or tablets. But before rushing out to take advantage of holiday sales, you’ll want to carefully consider which type of mobile computer best serves your business.
NCC Data’s Dallas and Ft. Worth IT consultants would like to offer a little guidance in regards to the laptops versus tablets debate. To begin with, consider how your business uses mobility devices. Ask yourself:

  • Who is using mobility technology? What are they using it for?
  • Who else might benefit from its use?
  • How are mobile technologies being managed, procured, and evaluated?

The answers to these questions can begin to guide you to the best device for your business. For example, if your employees mostly use mobile technology for email or to send documents when telecommuting, a laptop may be a better choice, as it has a traditional keyboard that makes typing easier. But if you have field-based employees who’d benefit from GPS technology for route planning, or salespeople who need to make impressive presentations, enterprise-ready tablets may be the right choice.
There are a few general differences to keep in mind:
Weight: Tablets are typically lighter than laptops.
Durability: Laptops tend to be more durable than tablets, whose touch screens can be scratched or damaged.
Battery life: Tablets generally have a longer battery life than laptops.

And then there are the more specific differences. Since laptops have been around a while, you’re problem pretty familiar with their attributes. Tablets have some of the same features as laptops, but not all, and some tablets are more business-friendly than others. To make sure you’re getting what’s best for your business, make sure to ask:

  1. Will Adobe Flash work on this tablet? Adobe PDFs?
  2. What apps are included?
  3. How much storage does it have?
  4. What ports and peripherals does it have?
  5. What security features are included?
  6. How will it interface with my company’s current configurations?

These last two questions are vital. It’s important that people using your mobility devices have access to the data they need, and that your data is secure if the device is lost or stolen.

As you can see, there’s a lot to consider. If it all seems a bit much, consider asset management services from a computer network support company like NCC Data. The professionals at NCC Data live and breathe technology, so they’re up-to-date on the latest offerings. They’re plugged into a network of other computer experts, so they hear about the issues and benefits surrounding new technology. By leaving your asset management to NCC Data’s Dallas and Ft. Worth IT consultants, you’ll know that whatever device you buy works for your business and that data protection is in place. You can make the right year-end purchase, make your employees happy, and make sure you use your time for your business, when you use asset management services from NCC Data, the computer network support company you can depend on.

Be Prepared: Disaster Data Recovery Can Save the Life Of Your Business

Thursday, September 15th, 2011

Fires. Power outages. Employee gaffes. What do these have in common? They can all cause serious damage to your company data— unless you have a reliable disaster recovery plan in place.

Most businesses don’t. According to Gartner, a research and advisory firm, only 35 percent of small businesses have a comprehensive disaster recovery plan in place. And businesses that aren’t ready may lose more than data. The National Archives & Records Administration reports that 60% of companies that lose their data close their doors within six months of the disaster, and 93% of companies that lost their data for 10 days or more filed for bankruptcy within one year of the disaster. And even businesses that mange to stay open suffer large damages: International Data Corp. estimates that companies lose an average of $84,000 for every hour of downtime.

Disasters do happen. The recent spates of wildfires across Texas bear witness to that. An alarming number of businesses are affected by similar emergencies: a recent NFIB National Small Business Poll reported that natural disasters have impacted more than 30% of all small businesses in the USA. And when you add in the man-made disasters and accidents that can cause data loss, the number of businesses affected grows.  A recent survey conducted by Symantec shows that 93% of organizations have had to execute their disaster recovery plans.

Another sobering statistic: According to analyst firm IDC, about 70% of all successful attacks on computer networks were carried out by employees and insiders. That number doesn’t include the non-malicious accidents like dropped laptops and spilled coffee.

When it comes to disaster data recovery planning, it’s wise to play it safe by capitalizing on the experience of the knowledgeable professionals at a computer network support company.  NCC Data offers complete IT services to Dallas-Fort Worth businesses, including disaster data recovery planning that can keep your data, and your company safe. Why use a computer network support company rather than your in-house IT staff? Outside professionals like the ones at NCC Data can often see the big picture, identifying mission-critical workflows that keep your business productive. In addition to saving your valuable company data, professional disaster data recover planning, due to its analytic nature, can actually improve your business processes and technology. And because we at NCC Data understand that business is all about the bottom line, our solutions are not only customized to your business, they’re tailored to your budget.

Although your company may not be able to avoid a natural disaster, you can prepare for one, so that it doesn’t become a business disaster.

Up Your Game with Vendor Management

Saturday, August 13th, 2011

You may have learned that outsourcing routine IT tasks benefits your company, saving you time and money. But have you thought about the other routine work that slows you down? What if you could streamline tasks so that your company got to focus on your business, instead of the everyday work that takes up time but doesn’t need your expertise? And what if that service came from an established managed services company you already know and trust?

Professional outsourced vendor management can free up valuable time while increasing your company’s competitive advantage. By efficiently managing your vendor relationships, your business can save money, obtain better quality, and provide optimal customer service to your clients who indirectly rely on your vendors. Specifically, good vendor management can:

  • Improve Communication – By providing information and feedback in a timely manner, vendors get what they need when they need it. Improved communication leads to fewer misunderstandings, speedier correction of problems, and overall better relationships with vendors.
  • Assess Vendor Capabilities and Performance – By monitoring service and evaluating performance, you can make sure that your vendors are not only fulfilling your business requirements, but giving you the best possible value.
  • Align Priorities – By staying informed about your vendors’ operations, you can ensure that they reflect your business priorities.

Professional vendor management services can accomplish all of the above, plus one thing your own business most likely can’t provide: a single point of contact.

NCC Data can do all of that and more. Though known for providing the top outsourced IT services in Dallas, we offer more than computer network support, offering vendor management as a complimentary service to managed IT services. We don’t just manage your PCs and servers, but liaison with software vendors, phone and internet service providers, and copier and printer companies. We help your company improve communication, assess vendor capabilities and performance, and align priorities, all with a single point of contact. Call NCC Data today at 972-354-1600 to see how our vendor management service can give your company a winning edge.