Harvard Business Review reported that companies that successfully manage their IT investments generate returns as much as 40% higher than those of their competitors. But how do you know if your business is getting the maximum benefit from IT? NCC Data, the premier provider of IT Services for Dallas-Fort Worth, suggests you begin by assessing your maturity level.
Gartner Research, the world’s leading information technology research organization, developed an IT infrastructure maturity model, so that companies could evaluate their infrastructure and operations (I&O). Gartner identified six levels of infrastructure maturity:
• Level 0, Survival — Little to no focus on IT infrastructure and operations.
• Level 1, Awareness — Realization that infrastructure and operations are critical to the business; beginning to take actions (in people/organization, process and technologies) to gain operational control and visibility.
• Level 2, Committed — Moving to a managed environment, for example, for day-to-day IT support processes and improved success in project management to become more customer-centric and increase customer satisfaction.
• Level 3, Proactive — Gaining efficiencies and service quality through standardization, policy development, governance structures and implementation of proactive, cross departmental processes, such as change and release management.
• Level 4, Service-Aligned — Managing IT like a business; customer-focused; proven, competitive and trusted IT service provider.
• Level 5, Business Partnership — Trusted partner to the business for increasing the value and competitiveness of business processes, as well as the business as a whole.
Why is it important to understand your company’s I&O maturity level? Because each step up gives your company a boost in terms of service, customer satisfaction, and decreased cost. By assessing where your company is currently, you can see the benefit of moving forward.
The experts at NCC Data, the premier provider of IT Services for Dallas-Fort Worth, can help you to evaluate your organization’s maturity level. Even better, they can help your company build and manage an infrastructure that provides value, productivity and flexibility. They not only offer outstanding computer network support, but understand industry best practices, and stay up to date on tools and products that can enhance your existing business processes.
NCC professionals also understand business, and consult with you to ensure that your infrastructure is strategically aligned with your business goals. By partnering with NCC Data to provide infrastructure optimization for your business, you’re getting computer network support that helps you to run your business more efficiently, manage your IT investments, and generate higher returns on those investments.
Tags: IT Service Provider
