How Managed Services Evolved to the Cloud

Your IT infrastructure, services and needs are complicated (nothing new to you, we know, but hear us out).

Organizations today have come to expect – even require – services personalized to their exact needs; speed not only in accessing data, but in the ramp up of new services; flexibility in the usage of services as well as in using different services together.

So managed service providers became savvy. The smartest of the smart did more than just re-engineer their networks. Instead, they provided customers with entirely new metrics of scale, all the while reducing costs and improving efficiencies, allocation of resources, and an expanded service offering to meet these needs.

To be honest, a “Wow!” is called for here. We’re serious.

Now that you understand more clearly the ways in which your service providers have evolved to meet your needs (those providers still in business), we’d like to talk about how they did so: basically your IT service providers have moved/are moving their managed services to the cloud.

Doing so has meant that the delivery of services can be automated and applied across multiple storage and network functions, allowing service providers to deliver those services from a pool of resources – a very flexible pool of resources – automatically and on demand. In addition, they can personalize not only the services, but the delivery of those services for each customer.

The evolution of managed services to the cloud will continue for the foreseeable future.

As the cloud evolves, so will managed solutions in the cloud. It’s inevitable, as there are many positives to cloud computing, the bond between managed services and cloud computing will only strengthen in the years to come…

The evolutionary changes likely will include seamless integration of solutions and services as customers share virtual business systems beyond their own organizations. Cloud providers are going to adapt and manage even more end-to-end business processes. Community/industry clouds could appear which provide a good amount of process and supply chain integration.

Technical challenges will have to be overcome as managed services continue their evolution. Just a few: interoperability standards, integration frameworks and their tools, and digitalization of business processes.

Yet as cloud service providers evolve, so too should their customers. IT managers and CIOs should expect that the current extent of control they now possess probably will lessen, and possibly considerably so because their cloud service providers’ offerings could well develop to the point that they are covering multiple operations.

Managed services evolution to the cloud has required that organizations take a second, third, even fourth look at their infrastructure and services strategies. It has also meant that firms need to re look at how to optimize spending on IT.

In short, cloud computing and managed services within the cloud have meant – and will continue to mean – fundamental shifts in how your organization will access and oversee IT services. And if you still doubt the possibilities of cloud computing, we recently covered how 2015 is the year it will really go mainstream!

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