IT Help Desk Tools and Support

Before You Adopt Help Desk Software, You Need a IT Team

Updated: 2/10/2015

In our experience, outsourcing IT often starts with help desk support which is typically the easiest to outsource, can solve the most ‘IT headaches’, and can lead to the greatest return. It also is the most employee and customer facing function of IT.

NCC Data’s team of Dallas based engineers offer superior customer and employee satisfaction as a first point of contact for fielding all IT related questions. NCC Data is first an IT consulting company. As questions are answered, our professional services group will frequently recommend business-wide resolutions based on industry best practices, industry innovations, and our own experience.

NCC Data deploys a combination of automated software plus on call engineers during normal and even abnormal business hours to troubleshoot common technology problems and questions. Experience reliable, predictable, and local Dallas based tech support when needed whether by phone, onsite, or remote.

NCC Data Offers Comprehensive Help Desk Services

Application Support: NCC Data can provide advanced technical support on a variety of proprietary business applications and standard, common software programs. Support engineers are certified in Microsoft SQL, Exchange and other related products.

Email Configuration: Set up on the most popular email apps for business including web based solutions like Google, to Microsoft Exchange, as NCC Data is a Microsoft Partner. In addition to setup, migrations, archiving, anti-spam protection, encryption, and advanced privacy installations are all included in our email help desk services.

Voice and Data Network Support: NCC Data solves internet connection issues, VoIP configuration, video conferencing, and more. Desktop based support for network monitoring and outages allow for quick resolution.

Procurement: NCC Data often purchases or recommends new software, applications, and hardware improving productivity, minimizing costs and meeting the demands of new employees.

Vendor management: Allowing NCC Data to manage vendors, allows for equipment to last longer and perform faster with carefree management of all software and hardware vendor licenses and warranties. Learn more on this service

Hardware and Software Vendor Management: NCC Data is often the first line of defense for all hardware malfunctions and improvements. Engineers can repair onsite or often send to the manufacturer with hardware under warranty. Learn more on our asset management solutions

Dallas IT Computer Support: Whether your business is all Microsoft, Apple, a combination, or BYOD, NCC Data provides set up, hardware and software management, ongoing troubleshooting, and cloud based backups.

Employee Monitoring: Prevention of viruses, data breaches, and maintaining privacy often starts with the individual. NCC Data deploys company-wide anti-virus and leading software solutions for real time monitoring of employee web history, downloads, and more.

Easy Ticket Based System: IT help requests are easily organized using leading web based clients allowing for transparency and greater efficiency in response times and resolutions.

Technical Customer Support: NCC Data offers a variety of resolutions to technical customer support including call routing and ticketing, partial support (on major issues only), and full support.

24/7 IT Help When Needed: on site, phone, email, web, and software

By partnering locally with NCC Data, clients often see increased customer and employee satisfaction, higher employee productivity, faster response times, and lower costs. NCC Data offers flexibility in IT help desk support with multiple packages to choose from whether remote, on site, 24/7, or customized specific to your business.

Contact NCC Data or call us today at 972.354.1600
for more information and to find out how we can solve your IT needs.